Shipping policy

The tubers are sold as a single tuber with a visible eye. All of the dahlias listed here for sale has been grown right here in our farm in MO. 

Tuber shipping will begin April 1, starting with the warmest zones first.

SHIPPING

We ship our tubers within the contiguous US via UPS Ground. The tubers are packed with vermiculite and labeled within their own bag. We will combine shipping after the first shipping amount is charged, please use code COMBINE at checkout.

Black Hill Blooms will not be responsible for lost, stolen or damaged shipment due to shipping. We are not responsible for shipment delays once the package leaves our location. If you have any issues with your shipment, please track the shipment and contact the carrier. 

GUARANTEE

We guarantee our tuber is true to variety. Dahlias do vary in color due to environmental factors and may appear different from photos on our site. Please contact us blackhillblooms@gmail.com by September 1 of the year of purchase with photos of the plant and flower should you believe you have received a mislabel. We will refund your tuber cost.

LIMITS

Please follow the limit rules wherever mentioned. If we find anyone breaking this rule, all of your orders will be cancelled and refunded.

 REFUNDS  

Our dahlia tubers are packed with care to ensure customer satisfaction and most importantly, to ensure your tubers grow successfully. Please open the package as soon as you receive it and inspect the tubers. If there are any issues with your tubers after they arrive, we ask that you to notify us within 3 days please send us photos and clear video of the damaged tubers. We will happily refund any non-viable tubers that did not make the journey safely. Please note replacement is always not an option as we grow very small quantities. Our tubers are non-refundable 3 days after you receive them in the mail. 

Please keep tubers stored in vermiculite and store in a dry cool place (a garage or basement is perfect) until you are ready to plant. We aim to send the tubers to arrive at the optimal/safe time to plant outside. We are not responsible for poor or wet growing conditions or rodent damage that may cause tuber rot and destruction after planting.

We do not offer substitutions in case of storage loss. 

SANITATION

 At Black Hill Blooms we follow strict sanitation protocol and follow our state's guidelines for shipping tubers across all states. We use 10% bleach solution to sanitize our tools between plants and while dividing the tubers. We also strictly cull any plants that show signs of virus or gall in our fields. Any new tubers brought into our farm are grown separately either in grow bags or in a quarantine area. With that being said, according to the ADS, almost 85% of the dahlias have virus. We strive our best to keep our plants healthy. We will not be refunding if the tubers show signs of virus.

TRACKING YOUR ORDER

You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.